Updated On February 11th, 2020
User's Acknowledgment and Acceptance of Terms:
Overview of our Services:
To ensure the quality of the Virtual Assistant Store experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tasks and concierge requests are non-transferable. You cannot sell or give away tasks on your plan but you are more than free to buy a plan for your friends, family and loved ones—they'll love you and so will we. Your Virtual Assistant Store account is also non-transferable. That means if one person signs up, you cannot transfer ownership of that account to another person.
All Virtual Assistant Store plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All Virtual Assistant Store plans are 12 month agreements at full advertised rates ($398, $598, or $998 per month) which may at times begin with an initial 7 day period in which services are discounted (limit 1 per person and/or company) which begins at the moment of signing up. This is not a trial, this 7 day discounted period is meant to cover the costs for some basic training and task refinement. If you wish to cancel you must do so on or before the fifth (5th) day of the initial 7 day period. Upon reaching the 7th day you are automatically billed for the first monthly installment of your 12 month plan. During the 7 day discounted period you are allotted a maximum of 10 hours that you may use at that time. Assigning your Virtual Assistant may take 2 - 3 days from the moment of sign up which are included in your 7 day discounted period. You may begin using your 10 hours of assistant services at the moment you are introduced to your Virtual Assistant. If you do not use all 10 hours allotted to you before exactly 7 days from the moment you signed up those hours expire and will not roll over. After the 5th day of your 7 day period you are committed to a full 12 month contract which will automatically renew after the 12 month period unless 1.) you are given notice by the Virtual Assistant store stating otherwise in any format including phone, email, written notice, etc. or 2.) you provide at least 30 days written notice stating you would like to terminate your contract. To do this, you can email email@example.com. Your 12 month plan rate is locked for the first year but may be subject to a change in price after the initial 12 month period expires. The Virtual Assistant store may decide for any reason that monthly subscription prices need to be raised or decreased without notice after the initial 12 month period. Advertised Prices are subject to add on fees for custom solutions that you require which are outside of the typical solutions our Virtual Assistants can perform.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of The Virtual Assistant Store shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks:
Each request (task) for your virtual assistant must be submitted by phone, email or SMS. You're more than welcome to submit multiple tasks at one time. You will have one Virtual Assistant dedicated to your use and needs for task work. You may request a change of virtual assistants at any time, for no added cost. This process will be completed by us within an amount of time we consider to be reasonable (usually 72 hours) although this may not always be the case. Your Virtual Assistant is dedicated to you, but may not be exclusive. Our Virtual Assistants may be working on tasks for multiple customers.
If you ever feel like your service could be better, you can contact us by telephone or email us at info@TheVirtualAssistantStore.com. For a list of example tasks that we will or won't do, please consult our "What We Do" section. That should give you a good idea of what we're able to accomplish and what we simply cannot do. Agreeing to these terms of service means you understand and agree to keep your tasks within the scope of our business.
Ownership and Confidentiality of Work Product:
If a Virtual Assistant creates anything original for you, such as research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), The Virtual Assistant Store grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by The Virtual Assistant Store to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to The Virtual Assistant Store or a Virtual Assistant that you reasonably expect The Virtual Assistant Store to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by The Virtual Assistant Store or a Virtual Assistant; (2) was or becomes available to The Virtual Assistant Store or a Virtual Assistant on a non-confidential basis prior to your disclosure of the information to The Virtual Assistant Store or a Virtual Assistant; (3) is independently developed by The Virtual Assistant Store or a Virtual Assistant without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect The Virtual Assistant Store's rights or property, or the rights or property of Virtual Assistants or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty:
There is no warranty on any of the information, tasks, or projects your Virtual Assistant completes for you. What we will promise is that we'll do our best to provide the most accurate, most effective information available and we know Virtual Assistants do this better than anyone else. However, if we give you information or results that are wrong, although we'll be deeply sorry, you can't hold us liable for it (or the results) legally.
If you leave us, we'll miss you dearly but we won't hold you back. Annual memberships can be canceled at any time with at least 30 days written notice before your next billing cycle for a cancellation fee of 1 month of your current plan. We are unable to prorate membership cancellations or refund due to unused time. To cancel, contact our Support Team: info@TheVirtualAssistantStore.com and ask us to cancel your subscription.
Termination of Service:
We reserve the right to terminate the service of a Virtual Assistant Store client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
If the client is abusive to his/her assistant or any other Virtual Assistant Store team member
If the client requests illegal tasks or tasks deemed unethical of their Virtual Assistant Store team member
Virtual Assistant Store Terms of Service Non-solicitation Provision:
I acknowledge that Virtual Assistant Store has made substantial investments in recruiting, training and matching skilled Virtual Assistant Store assistants with each of its members including me, and that Virtual Assistant Store has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Virtual Assistant Store has agreements with Virtual Assistant Store assistants that protect this interest by requiring that Virtual Assistant Store assistants obtain Virtual Assistant Store's prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Virtual Assistant Store member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twenty four (24) months immediately following the termination of my relationship with Virtual Assistant Store for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Virtual Assistant Store assistant who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Virtual Assistant Store to leave his or her employment with Virtual Assistant Store and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Virtual Assistant Store assistant leaving Virtual Assistant Store and accepting an engagement with me directly or indirectly without Virtual Assistant Store's consent, I agree to pay Virtual Assistant Store as liquidated damages calculated to compensate Virtual Assistant Store for its lost investments and not as a penalty of any kind, a one-time fee equivalent to two years of my monthly Virtual Assistant Store subscription in effect at the most recent date that the Virtual Assistant Store assistant had been assigned to me by Virtual Assistant Store.
Data Rights and Protection:
The Virtual Assistant Store has the utmost respect for our customers’ privacy and information protection. Given the ever changing regulatory environment, we strive to stay ahead of the curve. In our mission to ethically and lawfully serve our customers we have the following policies in place in order to adhere to international and domestic law:
The Virtual Assistant Store wrote our terms of service to make it as understandable and straightforward as possible. Our valued customers are able to give and rescind consent at any time. If at any time you wish to remove consent, please email our Data Protection Officer at info@TheVirtualAssistantStore.com Additional details are provided below in our “Data Protection Officer” description.
Timely Breach Notification:
In the event of a data breach, The Virtual Assistant Store will notify our associated data controllers and customers within 72 hours. In addition to outlining the nature of the breach, the breadth, and actions involved to remedy the situation will be detailed.
Right to Data Access:
If at any time a customer wishes to access his or her existing data profile, The Virtual Assistant Store will provide a free electronic copy of the data we collected about that customer.
Right to Be Forgotten:
If at any time customer discontinues their relationship with The Virtual Assistant Store, the customer can request that his or her personal data is wholly erased from our records.
This gives users rights to their own data. Customers will be able to obtain their data from The Virtual Assistant Store in an electronic report and reuse that same data in different environments outside of ours.
Privacy by Design:
The Virtual Assistant Store has a full and detailed map of our data collection process and the various parties privy to that data The Virtual Assistant Store has specifically designed its systems and trained its staff to maintain customer privacy. We strive to continue to improve and adapt this design to be forward looking.
Data Protection Officer:
The Virtual Assistant Store has appointed a Data Protection Officer who can be reached at info@TheVirtualAssistantStore.com. This internal officer will be able to rescind customer consent as requested, alert stakeholders of a data breach, provide access to data reports, ensure the right to be forgotten, establish data portability as requested, and oversee privacy by design with a fiduciary responsibility